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【Professional Services】

5S service (smile, speed, standard, sincerity, satisfy).

Professional service guarantee response hotline: 0514-86820855, 24 hours a day, 7 days a week, 365 days a year.

All service personnel have received professional training, have extensive repair and maintenance experience, and are certified before taking up their posts.

Uniformly equipped with professional maintenance tools.

【Timely service】

1. Delivery and commissioning

From the time the after-sales service department receives the user's startup application form, a technical service personnel will be dispatched within 2 hours and arrive at the user's designated delivery location within 24 hours to perform delivery and commissioning in accordance with the delivery and commissioning procedures.

2. Fault repair

30 minutes response

After receiving the customer's fault complaint (including telephone repair), we will communicate and confirm the relevant time schedule and other information for fault handling within half an hour so that users can understand the service progress in a timely manner and provide humane service.

4 hours departure

After receiving the service information (via phone, text message, fax, etc.), the service supervisor will arrange for the headquarters or office service engineer to start within 4 hours.

Arrive at the site within 24 hours

Communicate with the customer over the phone. After receiving the service information (via phone, text message, fax, etc.), the service engineer will arrive at the customer site within 24 hours.

36 hours to solve minor faults

For minor faults, general fault handling will be completed within 36 hours from the time the service information is received (via phone call, text message, fax, etc.).

Solve major faults within 48 hours

For major faults, the handling of major faults will be completed within 48 hours starting from the receipt of service information (via phone call, text message, fax, etc.).

【Integrity Service】

Original factory genuine spare parts guaranteed.

Unify the standard of labor hour quota and labor hour rate outside the quality assurance period.

Standardize the work procedures for new machine inspection and quality assurance services.

【Service Profile】

The after-sales service department will establish the user's technical files, and regularly or irregularly consult and understand the usage status of the user's equipment, so as to keep your diesel generator set in good standby condition.

We visit users of Youkai diesel generator sets regularly or irregularly every year to record their opinions and good suggestions for our after-sales service department.